SHIPPING & DELIVERY POLICY

Delivery Timeline:

Orders are typically delivered within 5 to 10 Buisness days across India, starting from the date your order is placed. 

Delivery timelines may vary based on your location and external factors such as weather, holidays, or courier delays.

Shipping Charges:

We provide free standard shipping on all orders within India—no additional charges apply.

Order Processing:

Once your order is confirmed, it enters our processing queue. Allow 3-5 Buisness days for dispatch.

A third-party logistics partner may manage inventory and handle the shipping process.

Tracking Your Order:

After dispatch, you will receive a confirmation email or whatsapp message with tracking details to monitor your shipment.

Do You Deliver Internationally?

At this time, we do not offer international shipping. Orders can only be placed and delivered within India.

Undelivered or Delayed Shipments:

In rare cases where shipments are delayed or undelivered:

Contact us at thegenznalayak@gmail.com or whatsapp: +917010615115 with your order details.

Our team will liaise with the courier partner to resolve the issue as quickly as possible.

Shipping Issues or Concerns:

If you receive your order and notice any shipping-related issues (e.g., damaged packaging or missing items):

Report the issue to us within 24 hours of delivery.

Provide clear photographic evidence of the package and items.

Once verified, we’ll take appropriate action, such as reshipping or refund.

Return & Exchange Policy:

At The Gen-Z நாलायक, We are committed to providing high-quality products and ensuring customer satisfaction. To maintain transparency and clarity, here are the detailed terms of our Return & Exchange Policy.

1. General Policy Overview: 

• Returns are not accepted once an item is purchased, except in specific cases of damaged or incorrect products, as outlined below.
• Refund, if applicable, are issued within 5-7 Buisness days.
• Note: Please take a video while opening the product as a proof for the eligibility of refund.

2. Eligibility for Returns or Exchanges:

To qualify for a return or exchange, the following conditions must be met:

Condition of the Product:

• Items must be unworn, unwashed, and in their original condition with all tags intact.

• Products that show signs of use, washing, or tampering will not be accepted.

Timeframe:

• Damaged or incorrect items must be reported within 24 hours of delivery.

• Claims beyond this timeframe will not be entertained.

Proof of Issue:

• Claims must be supported with clear photographic or video evidence showing the issue (e.g., damage, incorrect item).

Exclusions:

• Final sale items, including discounted products, collaborations, and limited drops, are not eligible for returns or exchanges.

3. Situations Covered Under This Policy

a. Damaged on Delivery:

If your product arrives damaged:

• Report the issue through our Email or WhatsApp within 24 hours of delivery.

• Attach photos or videos clearly showing the damage.

• Upon approval, you can choose between:

• An exchange for the same product or refund. 

b. Incorrect Product Received:

If the product you received differs from your order:

• Report the issue through our Email or whatsapp within 24 hours of delivery.

• Provide photographic proof of the incorrect item in whatapp or email.

• Upon verification, we will:

• Arrange for an exchange for the correct product.

• Refund will be provided if the correct product is unavailable.

c. Fit Issues (Exchanges Only):

If the size or fit doesn’t meet your expectations:

• You may request an exchange for a different size within 5 days of delivery.

• The product must meet the original condition criteria (unworn, unwashed, and with tags).

• Once the request is approved, allow 5-10 Business days for the new size to be shipped.

d. Manufacturing Defects:

If you identify a manufacturing defect:

• Report it within 24 hours of delivery.

• Provide clear photographic evidence of the defect.

• Upon approval, you can opt for:

• An exchange for the same product.

• Refund will be provided if the product is unavailable.

4. Refund Policy:

• Refunds, if approved, are issued within 5-7 Business days.

5. How to File a Return or Exchange Request:

All return or exchange requests must be submitted via our Email or WhatsApp 

• Fill in the required details, including order number and issue description.

• Attach photographic or video proof supporting your claim.

• Submit your request within the applicable timeframe (24 hours for damages/incorrect items, 5 days for fit issues).

Our team will review your claim and respond within 3 business days with the next steps.

6. Important Notes

Shipping Costs:

• Customers are responsible for return shipping costs unless the issue is due to a mistake on our end (damaged or incorrect items).

Multiple Claims:

For multiple claims on the same order, each issue must be reported separately within the applicable timeframe.

• Non-Compliance:

• Any product that does not meet the eligibility criteria will be returned to the customer at their expense.

7. Contact Us:

If you have any questions or concerns, please don’t hesitate to reach out:

• Email: thegenznalayak@gmail.com

• Whatsapp: +917010615115

• DM: Message us on Instagram @thegenznalayak

The Gen-Z நாलायक is committed to ensuring your satisfaction. If you face any issues with your order, we’re here to help and make things right.

Sorry, Once the order is placed can't be canceled, So please select the right color and size before placing the order.

Sorry, Currently we don't offer COD.

We will launch our new products every 1 or 2 weeks.